Refund & Return Policy — Shree Sai Enterprises (Hukums)

Last Updated: October 11, 2025

This Refund & Return Policy applies to all purchases made through our website www.hukums.com. At Hukums, customer satisfaction, transparency, and trust are our priorities. We offer refunds, replacements, or repairs under the conditions below in compliance with Google Merchant Center requirements and the Consumer Protection (E-Commerce) Rules, 2020, Government of India.

1. When Refunds or Replacements Apply

a. Wrong Item Sent
If the product received differs from the product page or order details, we will provide a full replacement or refund.
Report within 7 days of delivery with photos or video.

b. Damaged on Arrival
If the product is damaged during transit, we will replace or refund after verification.
Report within 7 days with clear photos/videos of the damage and packaging.

c. Defective or Incomplete Product
If the product is defective, faulty, or missing parts, we offer replacement, repair, or refund as applicable.
Report within 7 days of delivery with supporting evidence.

2. Evidence Required

To process claims efficiently, please provide:

• Clear photos of the item and packaging
• A short video showing the issue (if available)

Visual evidence helps us verify and resolve issues quickly.

3. Order Cancellation

Before Dispatch:
Full refund for cancellations requested before dispatch. For heavy items (>10 kg), cancel within 24 hours for a full refund.

After Dispatch:
Cancellation after dispatch may incur courier charges if the shipment is in transit.
If delivery is delayed beyond the guaranteed timeframe due to our error, a full refund will be issued.

4. Refund Process & Timelines

Prepaid Orders:
Refunds are credited to the original payment method (card/UPI/wallet) within 7–10 business days, depending on the payment provider.

EMI Transactions:
Bank interest already charged is generally non-refundable. Refund of principal is processed; interest reversals depend on the bank.

Cash on Delivery (COD):
COD refunds are processed via bank transfer. Provide:

• Account Holder’s Name
• Bank Name
• Account Number
• IFSC Code
  COD refunds typically take 7–10 working days after we receive bank details.

5. Return Shipping & Condition

• If the return is due to our error (wrong/defective/damaged), we cover return shipping cost.
• For customer-initiated returns (change of mind), the customer is responsible for return shipping charges (₹100–₹400 typically), unless agreed otherwise.
• Returned items must be unused, in original packaging, and include all accessories and documentation.

6. Non-Returnable Items

Items marked as non-returnable on the product page due to hygiene or safety reasons cannot be returned.
Products damaged by misuse, improper installation, or unauthorized repair are not eligible for refund.

7. Replacement Timeline

Replacement orders are processed within 2–5 business days after return pickup or issue verification.

8. Dispute Resolution

If you are not satisfied with our response, contact our support team.
We will escalate the issue to our grievance team and resolve disputes fairly under applicable Indian laws.

9. How to Request a Refund or Replacement

To request a refund or replacement, contact us:

📧  support@hukums.com
📞 +91 79860 76239

Please include:

• Order number
• Brief description of the issue
• Photos/videos as evidence

We will respond and guide you through the next steps within 48 hours.

10. Contact Details

Shree Sai Enterprises
Village & Post Office Bhoa
Pathankot, Punjab – 145025, India

📧  support@hukums.com
📞 +91 79860 76239